Return Policy

Last updated: September 10, 2026
OKNONI UK provides transparent return and refund services for all customers in the United Kingdom, fully compliant with UK consumer protection laws.

1. 14-Day Cooling-Off Period

You have the right to return unused products within 14 days after receipt for any personal reason.

2. Return Rules for Unwanted Items

- Items must be unwashed, undamaged, unsoiled, and kept in original packaging. - Customer bears return shipping cost. - We will issue a refund after inspection.

3. Damaged / Defective / Wrong Items

If you receive damaged, defective, or inconsistent products, please contact us within 48 hours with photos. Within 30 days after delivery, we offer free return, replacement or full refund, and we cover all return shipping fees.

4. Non-Returnable Situation

We refuse returns for products that are severely soiled, washed, artificially damaged, or unable to be resold.

5. Delivery & Tax Benefit

Free delivery across the UK. All prices include 20% UK VAT. Estimated delivery time: 7–12 working days.